3Way Communications Limited | Innovative Solutions for Internet, Mobile, Finance & More

Internet Services FAQ

Common questions about our internet broadband services

What internet speeds do you offer?: Our fiber optic solutions offer speeds from 10Mbps to 1Gbps, with custom enterprise packages available.
How reliable is your service?: We guarantee 99.9% uptime with 24/7 monitoring and dedicated technical support.
What's included in installation?: Complete setup including fiber optic cabling, router configuration, and network testing.
Do you offer static IPs?: Yes, static IP addresses are available for business customers at competitive rates.
What's your coverage area?: We provide service across major cities in Nigeria, with expanding coverage nationwide.

Everything you need to know about our payment solutions

Which payment methods are supported?: We support all major Nigerian banks, cards, USSD, and mobile money platforms.
How secure are transactions?: We use bank-grade encryption and are fully PCI DSS compliant for maximum security.
What are your transaction fees?: Fees start from 1.5%, with special rates for high-volume merchants.
How do refunds work?: Refunds can be processed within 7 days, typically completed in 3-5 business days.
Is real-time monitoring available?: Yes, our dashboard provides comprehensive transaction monitoring and analytics.

Learn more about our mobile data bundles

Which networks do you support?: All major networks including MTN, Airtel, Glo, and 9mobile.
How long do bundles last?: Plans range from daily to annual, with most popular plans valid for 30 days.
Is auto-renewal available?: Yes, you can set up automatic renewals for all our data plans.
How quickly is data activated?: Data is typically activated within 5 minutes of successful payment.
Do you offer bulk purchases?: Yes, special rates available for bulk purchases and corporate accounts.

Understanding our insurance offerings

What does health insurance cover?: ₦1,000/month plan covers outpatient care and medications up to ₦100,000.
How does device insurance work?: ₦650/month covers screen repairs and damage up to ₦50,000.
How do I make a claim?: Claims can be submitted online or through our mobile app.
Are there waiting periods?: 30-day waiting period for non-emergency health services.
Can I cover my family?: Yes, family coverage available at discounted rates.

Details about our fintech applications

What solutions do you offer?: Digital wallets, payment processing, and custom financial applications.
How long is development time?: Typically 3-6 months depending on project complexity.
What security measures are used?: Bank-grade encryption with regular security audits.
Do you provide API docs?: Yes, comprehensive documentation and integration support included.
Can you integrate existing systems?: Yes, seamless integration with banking and payment systems.

Information about our distribution services

What areas do you cover?: Nationwide coverage across all 36 states in Nigeria.
How do you track deliveries?: Real-time GPS tracking with regular status updates.
What's your delivery timeframe?: 2-3 business days standard, express options available.
Do you handle warehousing?: Yes, full warehousing and inventory management available.
How do returns work?: 7-day return window with full tracking and documentation.